BMA has been serving the mystery shopping industry on a national basis since 1996 and serves a variety of industries.
Because of this experience, we have a clear understanding of what is generally important with today's consumers and how to measure the information in the most effective ways. The result of our experience is actionable data that you can rely on as well as incorporate into your daily service training.
Another benefit of our experience is that you will save a great deal of time by not having to go through the same learning curve you may have with another less experienced mystery shopping company.
BMA Will Save You Money
Another element that must be considered is the “actual cost” of a program beyond the visible and measurable costs.
Too often companies will send out for an RFP and simply look at the bottom line, the setup fees, and the per-shop costs and fail to consider the high costs a vendor with little experience may cost them in the long run.
When selecting a vendor, it is very important to consider more than just the bottom line pricing. The costs of restructuring an entire program can take a great deal of time, energy and unexpected costs.
There have been many occasions when companies have approached us with a request for information indicating that they wish to change their current provider because they are not getting useful information. After reviewing their forms and how they have used the program, it is often clear that their provider never took the time to make sure they were auditing for the right items in the first place, making the information of little value.
BMA Will Save You Sanity
With all of the “time saving” technology available to us today we are able to work faster and get more things accomplished in a single day than ever before. However, I believe everyone has come to a realization that all of the time saving devices we have incorporated into our daily lives do not come without a price tag.
Being able to work at a faster pace can be a double edged sword, as it also requires us to accomplish more and more each day, and as a result we are left with less time. Any area of our lives that can be either automated or simplified helps to restore some of the sanity that is lost while trying to keep pace.
Our company has developed leading edge technology making our reporting fast and efficient. We have our own in-house results database system that offers solutions that BMA clients love; such as on-line reporting, the ability to email selected results to specific people, and dynamic graphical analysis on the fly.
In addition to our reporting capabilities, we also ensure our customers are receiving their data in the fastest and most efficient manner available, and that the data they receive is accurate, actionable and relative.
BMA Offers Security
One of the elements that are always a concern is having the security of knowing the data you are receiving is not only actionable, but accurate. We understand the importance of accurate information and that it must be as reliable and detailed as possible, as you are making daily decisions based on the information we provide. Therefore, we have a solid process in place to monitor each and every report that is received in our office.
Before a shop is scheduled, the shopper's ratings, history and profile are checked to make sure they are qualified and/or eligible for the assignment. If their ratings are high enough and they qualify for the assignment they then receive the client's guidelines they need from our account managers. After the shops are conducted and the reports are received, they are reviewed for accuracy, grammar, spelling, and content before they are sent to our clients.
If a shop is missing detail or the commentary raises additional questions that need answered, our account managers will contact the shoppers to get the additional details. If for any reason the shop is done incorrectly, or there are inaccuracies, the shops are rejected and rescheduled to a new shopper at MSS's expense. Because of the quality control we have in Place, you can have the security of knowing the information you are receiving is reliable.
BMA Believes In Being Easy To Work With
In addition to choosing a company that is fast, efficient and reliable, it is also important to enjoy communicating with the company you have partnered with.
We believe being available and having open communication is vital to the continued success of any relationship. With this in mind, our staff is all cross trained on each account so that someone at all times is available, and familiar with the status of your account. We also believe in having a fun, friendly and efficient staff in place so that if a need arises, you will get the answers you need, and will have a pleasant experience each time you call our office.
BMA Mystery Shopping
Your Complete Resource and Solution For Your Guest Satisfaction Measurement Needs Call Us Today To Learn How We May Serve Your Needs
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BMA Mystery Shopping
PO Box 507, Arroyo Grande, CA 93421
Phone : 888-300-8292