- About Us
- Contact Us
Mystery Shopper Services is a division of Business Evaluation Services. We are headquartered in Arroyo Grande, CA. with a second office located in Bakersfield, CA.
BMA is a national company, and has been in business since 1996 serving all points of the USA, Canada and Puerto Rico.
We serve a variety of industries including retail, restaurants, financial, automotive, theme parks, flooring, furnishings, hotels, consumer electronics, wireless services, competitive analysis, price audits and market audits.
We currently partner with many national companies and manufacturers, as well as smaller independent retailers. The clients we serve range from globally recognized brands such as Microsoft, Walt Disney, and Tommy Hilfiger, to smaller independent companies with single locations.
BMA is a service focused company which believes in taking more of a partnership approach to doing business rather than just being a vendor providing a service. Our goal is to build long term partnerships with our customers. With this in-mind, we are not a high pressure sales company. In fact, we do not take on every project that is brought to us; we first evaluate the needs of the customer and determine if we are the best fit for their needs before we take on any projects. If everything is a good fit, and we feel we can bring value to their operations, we will then work with them if we are fortunate enough to be selected as their partner.
Because of this approach to doing business, many of our customers have been with us for over a decade conducting monthly programs.
We all shop in some form or another, and many of us enjoy shopping. But very rarely does opportunity present itself to do what we enjoy doing and getting to charge for doing it. Imagine earning extra income for going shopping and filling out a questionnaire!
Mystery shopping is basically a form of market research. You are asked to gather information from a customer's perspective based on your store experience. Often times, this is done without the knowledge of the personnel where the shop is taking place. As a mystery shopper, you may therefore be asked to do some acting. This is not to deceive anyone but rather to assure that the information being gathered is representative.The first thing to remember is that you are providing a service to assist our clients in evaluating the typical customer experience. Therefore, you are not contracted to “catch anyone in the act” or trap the client's employee. Rather, it is your assignment to answer specific questions in an un-biased and constructive way. This helps our client better understand how their employees are serving their customers, and provides them with direction for implementing necessary training to improve the guest experience.
Join our Secret Shopper Team
As an independent shopper, you will contract with us as an Independent Contractor, and not an employee. Each month we have various mystery shop assignments available on an assignment-by-assignment basis.
As an Independent Contractor, you have complete freedom to pick and choose from the available assignments we have available, as well as deciding to accept or decline assignments. We have assignments available all across North America and welcome you to join our national independent contractor network. Your first step to becoming a mystery shopper is to complete our free online mystery contract agreement.
Mystery shoppers range in age, gender, ethnic and economic backgrounds. The key to being a successful mystery shopper and receiving continuous assignments is: