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BMA is a division of Business Evaluation Services which is a full service market research, guest satisfaction and compliance audit company. We specialize in mystery shopping and guest satisfaction measurement services for nearly every industry.
BMA has been a national mystery shop provider over 20 years. Our experience has taught us what is important with today’s consumers, and how to measure their guest satisfaction in the most effective ways. The result of our experience is actionable data that you can rely on.
There are many approaches that can be taken when conducting mystery shops, with this in-mind, BMA first consults with each client to gain a better understanding of their current operations and their non-negotiable standards for doing business, and more importantly, what their goals are for growth and improvement.